FAQ
WHAT FLAVOR ARE THE COOKIES?
Our signature is a buttery vanilla bean sugar cookie with vanilla royal icing.
WHAT ARE THE INGREDIENTS AND ALLERGENS?
Cookies: flour, sugar, butter, eggs, vanilla bean paste, corn starch, salt.
Royal icing: powdered sugar, meringue powder, water, vanilla.
ALLERGENS: CONTAINS WHEAT, DAIRY, AND EGG. Not made in a nut-free facility
ARE THESE GLUTEN-FREE OR ALLERGEN-FREE?
For safety, we do not offer gluten-free or allergen-free options. Our home kitchen processes wheat, dairy, eggs, and nuts.
HOW SHOULD I STORE MY COOKIES?
Keep sealed cookies at room temperature for up to 2 weeks, out of heat and sun. For longer storage, freeze the sealed cookies in an airtight container for up to 6 months. Thaw in the container to prevent condensation. Do not refrigerate.
WHAT IS THE LEAD TIME?
We recommend 2 to 3 weeks. Earlier is better for larger sets, weddings, and corporate events. If you need cookies sooner, we may be able to accommodate a rush order for an additional fee, depending on our calendar and design complexity.
IS THERE A MINIMUM ORDER?
Most custom sets start at 1 dozen minimum. Very small, highly personalized favors may have different minimums. We will guide you during quoting.
CAN YOU DO CUSTOM PACKAGING?
Yes. We offer color-matched ribbon ties, custom mini tags, custom cookie cards as backings for your event favors, and clear favor boxes with bows. If you do not see a specific option, ask and we will create a proposal.
DO YOU SHIP COOKIES?
Yes. We ship using expedited UPS services (3 Day Select, 2nd Day Air, or Next Day Air) to help cookies arrive quickly and fresh. Final timing and pricing is confirmed on your estimate and invoice.
HOW MUCH IS SHIPPING?
Shipping depends on box size, weight, and destination. Because cookies are perishable, we use expedited UPS services (3 Day Select, 2nd Day Air, or Next Day Air).
Shipping is estimated at quoting and finalized after packing based on box size, weight, and destination. If the final carrier cost differs materially from the estimate, we’ll reconcile the amount before dispatch.
Additional insurance and signature on delivery are available on request.
DO YOU OFFER PICKUP OR LOCAL DELIVERY?
Yes. Local pickup is available in Riverview, FL. Local delivery may be available for an additional fee, depending on date and distance. We will confirm availability and pricing during quoting.
HOW & WHEN WILL MY ORDER BE CONFIRMED?
After you submit your inquiry, we reply within 1 to 3 business days. We may ask a few quick questions, then send an estimate for your review.
Full payment is required to reserve your date. If everything looks good, we will email an invoice with a secure payment link. Please complete payment within 48 hours to book your spot. Once payment is received, we will send an Order Confirmation with the final details.
Important: Estimates are valid for 48 hours. After that time the estimate expires and the date may be released to other customers. If you need a little more time or a rush date, tell us and we will do our best to help.
HOW DO REFUNDS AND CANCELLATIONS WORK?
Cancel within 24 hours of payment for a full refund. After 24 hours, payments are non-refundable. You may reschedule once with 14 or more days’ notice within 6 months, subject to availability. Rush fees, special-order materials, and completed design work are not refundable.
WHAT IF MY ORDER ARRIVES DAMAGED?
Please inspect your package as soon as it arrives. We pack our products carefully, but once a box is with the carrier, handling is outside our control and we cannot accept liability for breakage in transit. If there is damage, email us within 48 hours with photos of the outer box, inner packing, and cookies, and we will help you start a carrier claim. If you would like added protection, we can arrange additional insurance before shipping.